Tag Archives: customer satisfaction
Management at KS Cleaners 2022 Best
Week 2 Case Study – Performance Management at KS Cleaners (KSC). Read Case Study 2 – 2 in your textbook and answer the following questions: 1. In the context of KSC, critically evaluate the availability of any prerequisites to implementing a performance management process.
Management at KS Cleaners
Week 2 Case Study – Performance Management at KS Cleaners (KSC). Read Case Study 2 – 2 in your textbook and answer the following questions: 1. In the context of KSC, critically evaluate the availability of any prerequisites to implementing a performance management process. 2. Discuss your plans for developing formal job descriptions for the employees at the second shop. 3. Explain key features of developing performance plans for the employees. Provide examples of factors you would consider in developing such plans for the dry cleaner. 4. In the context of KSC, create two results-oriented performance standards for the general duty employees.
Management at KS Cleaners
5. The following information was obtained from O*NET. 41-2021.00 – Counter and Rental Clerks Knowledge: Customer and Personal Service—Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Technology Skills: Database user interface and query software—Database software. Abilities: Oral Expression—The ability to communicate information and ideas in speaking so others will understand. Work Activities—Performing for or Working Directly with the Public—Performing for people or dealing directly with the public.
Management at KS Cleaners.
This includes serving customers in restaurants and stores, and receiving clients or guests. Discuss the factors that should be considered in establishing behavior-oriented performance standards for the general duty employees. Give an example of such a standard. 6. Provide a detailed discussion of both the responsibilities of the manager and the responsibilities of the general duty employees during the performance execution phase. 7. Explain the process that Kevin should use to get information when he is developing the performance assessments for the general duty employee. https://youtu.be/9W-Z9ylj5FA
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Manage staffing and operations – 2022 Best
For this assignment we will learn how to manage staffing and operations for a service business, illustrate how to read basic financial statements; learn about the impact of marketing and promotion; and discover the importance of customer satisfaction.
Manage staffing and operations
Final Biz Café Report. Paper details Objectives learn to manage staffing and operations for a service business; illustrate how to read basic financial statements; learn about the impact of marketing and promotion; and discover the importance of customer satisfaction. Instructions: Firstly, Biz Café presents the opportunity for you to dynamically learn about the various elements of a business operation by running your own small, college-town coffee shop. Secondly, working in small teams, as you move through the simulation, you will encounter the real world problems of managing personnel, marketing your product, and managing cash.
Thirdly, you will learn key business terminology and develop an understanding of how to interpret business information. Biz Café was chosen as a simulation for this course to give students a chance to learn the often complex business elements associated with running a small business and the demand on scarce resources such as capital and labor.
Manage staffing and operations
This simulation will be threaded throughout the course and will have some requirements each week as outlined below. Your group will make core business decisions each week. Then reflect on those decisions impact their café’s performance for the week. Groups of 2-4 students receive $25,000 from a local entrepreneur to start-up a coffee shop near a university in a good downtown location. Also, they must hire servers, decide on a marketing plan, and purchase materials and equipment to make their shop a success. https://youtu.be/oM95y5RN104
Challenges include keeping customers and employees happy, ordering the right amount of coffee and cups to meet demand, and also attracting customers to their shop. Students learn the difference between cash-based and accrual accounting and must manage their cash flow and payroll accordingly. ,
Manage staffing and operations
Some of the decisions that you will be required to make include: Management = Whom should I hire? What rate should I pay them? Marketing = What price should I charge for my products? How do people learn about my business? Operations = What/how much inventory should I purchase? What equipment do I need? Accounting = How do I keep track of money?
The ultimate goal of course is to make decisions that maximize the long-term growth and profitability of your café. Biz Café teaches how success in running a business is based on managing many dimensions with competition for scarce resources and decisions that impact outcomes such as profitability, morale, service levels, reputation, etc.
